At FishCraft Shop, we’re as committed to your satisfaction as we are to quality fly fishing gear. Whether you’re gearing up for mountain streams or coastal waters, we’ve got your shipping and returns covered with clear, angler-friendly policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your gear to you:

  • Standard Shipping ($12.95): Via DHL or FedEx – 10-15 business days after shipment
  • Free Shipping: On orders over $50 via EMS – 15-25 business days after shipment

International Anglers Note: We ship worldwide (excluding some Asian and remote regions). Customs fees may apply and are the customer’s responsibility.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. Items must be in original, unused condition with tags attached and packaging intact.

Important Exceptions: Due to hygiene and safety reasons, Hats, Socks & Gloves can only be returned if defective, and all Food items are final sale.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear FishCraft Team,

I would like to request a return/exchange for my order #[Your Order Number].

Item(s) to return: [Product Name(s)]
Reason: [Please specify]
I prefer: [Refund/Exchange for (specify product if exchanging)]

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please:

  • Repackage items securely in original packaging
  • Include all original tags and accessories
  • Ship to: FishCraft Shop Returns, 611 Mattson Street, Portland, US 97209

We recommend using a trackable shipping method.

Step 3: Completion

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: New items shipped within 1-2 business days after return approval

Refund Details

Your refund will include the item price minus any original shipping costs (unless return is due to our error).

Refund timing:

  • Credit Cards: 3-5 business days after processing (depends on your bank)
  • PayPal: Typically within 24 hours of processing

Exchange Options

Prefer a different item? We’ll help you exchange for:

  • Another size/color of the same product
  • A different product of equal or greater value (you’ll pay the difference)
  • Store credit for future purchases

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to our error or a defective product. For exchanges to the same product in a different size/color, we’ll cover one-way shipping.

International Returns

For our global anglers:

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees for returns are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Pro Tip: Check our product videos and size guides before ordering to ensure perfect fit and function for your fishing adventures.

Questions? Our customer service team is ready to help at [email protected]. We’re committed to making your FishCraft experience as smooth as a well-cast line.

Tight lines,
The FishCraft Shop Team