Welcome to FishCraft Shop’s FAQ section! As fellow anglers and outdoor enthusiasts, we’ve compiled answers to the most common questions about our premium fly fishing gear, global shipping, and customer service. Whether you’re preparing for a tournament or planning a wilderness adventure, we’re here to help you cast with confidence.
About FishCraft Shop
Who is FishCraft Shop for?
FishCraft Shop caters to passionate fly fishers and outdoor adventurers worldwide. Our customers range from tournament anglers needing specialized gear to wilderness explorers stocking up for remote trips. We particularly serve:
- Fly fishing enthusiasts of all skill levels
- Outdoor adventurers who value reliable equipment
- Anglers planning trips who need gear delivered efficiently
- Gift-givers looking for quality fishing-related presents
What makes FishCraft Shop unique?
We combine premium fly fishing gear with angler-focused service. Our shop is run by actual fishermen who:
- Hand-pack every order with the care we’d use for our own gear
- Understand the urgency of getting equipment before trips
- Curate products that meet the demands of serious anglers
- Offer global shipping with specialized knowledge of fishing gear logistics
Products
What types of products do you offer?
We specialize in comprehensive fly fishing equipment and outdoor gear, including:
- Fly Fishing Essentials: Rods, reels, lines, flies, and tying materials
- Outdoor Gear: Camp chairs, kitchen equipment, coolers, and hiking accessories
- Clothing & Accessories: Technical apparel, hats, gloves, and hoodies
- Educational Materials: Books and videos to improve your skills
- Gifts: Artwork and curated gift items for fishing enthusiasts
How do I choose the right fly rod/line/reel?
Selecting the right gear depends on your fishing style, target species, and environment. While we can’t provide personalized advice through FAQs, our product descriptions include detailed specifications. For specific recommendations, please email our angler-staff at [email protected] with details about your fishing needs.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards and secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. You can shop with the same confidence you’d have casting your favorite fly.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide to most countries, excluding only a few remote areas in Asia and other regions. Our team has extensive experience with international shipping requirements for fishing gear to ensure smooth delivery.
What are my shipping options?
We offer two angler-focused shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx with tracking. Typically delivers in 10-15 business days after processing (1-2 days). Best for anglers who need gear quickly.
- Free Shipping (Orders $50+): Via EMS. Typically delivers in 15-25 business days after processing. Perfect for patient anglers planning ahead.
How long does order processing take?
We carefully hand-pack every order within 1-2 business days. During peak seasons (before major fishing tournaments or holidays), processing may occasionally take slightly longer, but we’ll notify you if that occurs.
How can I track my order?
Once your adventure gear ships, you’ll receive a confirmation email with tracking information. Our customer service team—comprised of actual anglers who understand the importance of timely gear delivery—is always available to help at [email protected] if you have any questions about your shipment.
Returns & Exchanges
What is your return policy?
We stand behind every product we curate. If any item doesn’t meet your expectations, you may return it within 15 days of delivery for a full refund or exchange. Items must be in original, unused condition with all packaging.
How do I initiate a return?
Please contact our customer service at [email protected] to start the return process. Include your order number and details about the item you wish to return. We’ll provide return instructions and address based on your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
Contact & Support
How can I contact customer service?
Our angler-staffed customer service team is available via email at [email protected]. We typically respond within 24 hours, often faster during business hours (9am-5pm PST, Monday-Friday).
Where is FishCraft Shop located?
Our headquarters is at 611 Mattson Street, Portland, US 97209. While we don’t have a physical retail store open to the public, our team works from this location to process all online orders with care.
Didn’t find the answer you’re looking for? The water’s waiting, and we want to get you there fully equipped. Email our team at [email protected] for personalized assistance from fellow anglers who understand your needs.